Return and Withdrawal Policy
Disclaimer: The translation into English is intended solely as a convenience to the non-German- reading public and is not legally binding. We have attempted to provide an accurate translation of the original material in German, but due to the nuances in translation to a foreign language, slight differences may exist.
Right of withdrawal for consumers
Consumers are entitled to a right of withdrawal by virtue of the following provision, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his or her commercial nor independent activity (see also § 13 of the German Civil Code - BGB, Bürgerliches Gesetzbuch):
You have the right to revoke this contract within 14 days without giving reasons. The withdrawal period is 14 days from the day on which you or a third party designated by you, and who is not the carrier, took profession of the goods. In order to exercise your right of withdrawal, you must inform us (see our details in the imprint) by means of a clear statement (e.g. a letter, fax, e-mail etc.) of your decision to withdraw from this contract. For this purpose, you may use the attached withdrawal form, but this is not mandatory.
Consequences of withdrawal
If you withdraw from this agreement, we shall issue refunds for all payments we have received from you, including delivery charges (but not additional charges arising from you choosing a shipping method that differs from the cheapest standard shipping method offered by us), immediately and not later than 14 days from the date on which we receive notice of your withdrawal from the respective contract. We can only issue a refund to the original form of payment used at the point of purchase, unless otherwise agreed. By no means you will be charged an extra fee for the refund. We may refuse to refund until we have received the respective items or until you have provided proof that you have returned the items - whichever is earlier. You must return or hand over the goods immediately and in any case within 14 days at the latest from the day on which you have informed us about the withdrawal from this contract. The deadline is met if you send the items before the end of the 14-day-period. You bear the direct costs of returning the items.
Reasons for exclusion or termination
The right of withdrawal does not apply to items that are not prefabricated and for which the individual selection or determination of the consumer is decisive or which are clearly designed to meet the personal needs of the consumer; the right of withdrawal shall expire prematurely in the case of contracts for the delivery of goods if, due to their nature, they have been mixed inseparably with other goods after they were delivered; End of the information about the rights of withdrawal